Support Questions and Topics:
FAQ
- Intelligent Support System
- CheckWriter Cloud
- CheckWriter Legacy
- BetterCheck Virtual Terminal
- RoutingTool Virtual Terminal
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Technical Support
- Error: Invalid import ID generated when I import data from a CheckWriter Legacy database.
- The check or draft is printing too high or printing too low; or the check is too small or too big.
- How do I recover my password for CheckWriter Cloud?
- I need to contact a manager.
- CheckWriter (suddenly) prints blank page, jumbled text, or has other printing imperfections.
- Pre-Sale Product Questions
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Other Questions
- What is your phone number?
- What is the fax number?
- What is my Order Status? How do I track my order?
- I do not recognize a charge on my credit card.
- What are your hours of operation?
- Open a Support Ticket, Create a Support Issue.
- I need a W-9 to make a purchase. How do I get a W9 for Boston Commerce, Inc.
- How Do I Renew a Legacy Domain Name Registration?
Answers to Your Questions:
Can I pay for CheckWriter Cloud with a check?
No. Customers cannot pay for CheckWriter Cloud with a check.
CheckWriter Cloud bills a MasterCard, Visa, or American Express debit or credit card drawn on a US bank only with valid AVS [Address Verification Service] response.
Why?
Because this is a merchant account, we are required to validate the merchant's address is still valid on a monthly basis. This is achieved using the credit card AVS or Address Verification System. AVS is not offered on checking accounts.
Long answer:
Yes, KYC (know your customer) regulations require monthly merchant validation. Some merchant accounts send out a paper statement, a service that can cost about $7 per customer monthly. With a typical ACH or credit card merchant account costing hundreds, or thousands of dollars monthly, this is a build in expense. With CheckWriter starting at $8 per month, verification systems like paper invoicing would significantly and un-necessarily add to the cost.
