Support Questions and Topics:
FAQ
Answers to Your Questions:
How do I cancel my BetterCheck Account?
CUSTOMERS CANNOT CANCEL BY PHONE
MANAGERS CANNOT CANCEL AN ACCOUNT
even if you submit a support ticket.
Remember, customers can't cancel by email or phone, so ...
To cancel send the customer to:
http://bettercheck.com/cancellation.html
or tell them to go to bettercheck dot com, and click SUPPORT
Then click Cancel and fill out the form.
NO NOT FILL OUT THIS CANCELLATION FORM ON BEHALF OF A CUSTOMER!!!
Do not tell customers they have cancelled after they speak to you.
Cancellations must come from the cusotmer's own IP address.
The customer will not be billed after the date and time of their cancellation submission. After submission, they will get an email confirmation and issue number from our support system.
If they want to reopen the account in the future, they can give us a call and reference the prior cancellation and we can waive the setup fees in most cases.
------------------------------------ You can Open a Support Ticket Here
NOTE: Non-payment is not considered cancellation. If your account payment on file is declined, and your account is 'suspended' we will continue to maintain your virtual termianl and your data for at least 61 days. If your payment on file is declined repeatedly, and becomes more than 90 days past due, your account may be terminated and deleted. This will not erase past due fees, and late charges, so if your intent is to cancel, be sure to fill out the cancellation form. Also note, there are no refunds provided on remaining balances in a BetterCheck account.
