Support Questions and Topics:
FAQ
Answers to Your Questions:
How do I update my credit card for CheckWriter Cloud?
Customer's with this question should be WALKED THROUGH UPDATING THEIR CARD DETAILS.
If the customer is already updating the card themselves, but is getting INVALID CARD or CARD DECLINED messages, you can open a ticket for someone in billing to review the reason for decline.
Typical reasons are: Invalid Billing Address, NSF or Declined By Issuer.
Otherwise stay with the customer through these steps to reactivate:
1. Log in at https://cloud.checkwriter.net
2. Go to the FILE menu and select BILLING
3. Enter the new card details and billing address and click UPDATE
This will update their account and re-activate their virtual terminal immediately. To use the same card, just click OK and make no changes.
* REMEMBER - The customer cannot update the card by phone, even if you submit a ticket, they must log in to make the update.
Create a SUPPORT TICKET if the customer needs the reason for decline or other assistance in re-activation and a manager will contact them as soon as possible:
Otherwise --> Open a Support Ticket
