Support Questions and Topics:
FAQ
- Intelligent Support System
- CheckWriter Cloud
- CheckWriter Legacy
- BetterCheck Virtual Terminal
- RoutingTool Virtual Terminal
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Technical Support
- Error: Invalid import ID generated when I import data from a CheckWriter Legacy database.
- The check or draft is printing too high or printing too low; or the check is too small or too big.
- How do I recover my password for CheckWriter Cloud?
- I need to contact a manager.
- CheckWriter (suddenly) prints blank page, jumbled text, or has other printing imperfections.
- Pre-Sale Product Questions
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Other Questions
- What is your phone number?
- What is the fax number?
- What is my Order Status? How do I track my order?
- I do not recognize a charge on my credit card.
- What are your hours of operation?
- Open a Support Ticket, Create a Support Issue.
- I need a W-9 to make a purchase. How do I get a W9 for Boston Commerce, Inc.
- How Do I Renew a Legacy Domain Name Registration?
Answers to Your Questions:
The check or draft is printing too high or printing too low; or the check is too small or too big.
CheckWriter Cloud will print perfectly every time, on every printer manufactured after 1998!
If your MICR item is printing too high or low, or printing too large or small, the most common reason is SCALING.
In the print menu for the BROWSER you are using, IE, Safari, Firefox or Google Chrome be sure FIT TO PAGE IS NOT CHECKED OFF.
If there is a setting for SCALING be sure it is at 100% and not 95% or 105%.
You can be sure the item is printed properly if the dotted line prints directly on the check's bottom perforation so that when the item is torn off, the dotted printed line disappears.
The other reason your check or draft could print improperly is if you are using the incorrect blank check stock. You should use Business Size TOP Check or 3-per-page Federal Reserve Board of Governors Regulation 'CC' blank check stock only.
