About the "FIX IT SUPPORT" System
DOS Operators Say: "Thank you for calling,
this is [YOUR NAME,]
how can I help you."
Type the customer's question, or keywords into the box above for the answer. OR
"I can open a support ticket and have a manager or upper level support solve this." OPEN OR UPDATE A "FIX-IT" SUPPORT ISSUE Open a Support Ticket Online or Update an Existing Ticket |
OR
|
"I can take that order over the phone." PLACE AN ORDER |
----------------------------- "I can track your order or let you know the account setup status." TRACK AN ORDER or FIND ORDER STATUS with an Order Number
|
OR
|
"I can send you information about that new product you called for." Pre-Sale Information: Product FAQ: |
-----------------------SERVICE ALERTS----------------------
NONE
Calls may come about the PDF charge [Platform Development Fee] being assessed September 21, 2023 to CheckWriter users only. This will be 1 months' normal monthly fee and is a one-time charge. The email goes into details about this fee and if the customer objects, you can refer them to the directions in their email for requesting a fee waiver.
--------------------SERVICE ALERTS----------------------
"FIX-IT" SUPPORT™ from Boston Commerce, Inc. provided for these products:
FIX-IT SUPPORT POLICY:
If you have a support issue, once you let us know, we will FIX IT.
There is no charge for FIX-IT Support.
Support is free in every circumstance. Phone support, remote support, email support, or any other support you may need, for any product published or serviced by Boston Commerce, Inc., is free.
If you have something that does not work, we will fix it fast, and fix it for free. We will strive to beat the Fix-It commitment time we provide and fix the issue even faster than promised.
We go by this simple two-step support philosophy:
1) Identify the problem
2) Fix It
The Boston Commerce, Inc. Mission is, "To delight our customers, and show continued leadership and innovation in the remote check industry, with a focus on integrity, standards, compliance, and value."
Remote support, developer involvement, or complex matters involving account access may involve Level 2 support, or a manager. Level 2 support and managers are available 9:30 AM to 4:30 PM eastern time, except holidays. Level 1 support is available M-F 8:30 AM to 11:30 PM and Saturday 10 AM to 2 PM.
Using Fix-It Support should be a first class, five-star experience. If you are not delighted with your experience, or if you have an issue and it not fixed, please call and ask for a manager.
DOS OPERATORS:
Feel free to walk anyone through any process.
- The goal is delight the customer!
If a customer had a question, and there was no answer fill out this form
so we can add the answer into the system for next time!