Support Questions and Topics:
FAQ
Answers to Your Questions:
About the "FIX IT SUPPORT" System
Don't see your answer in the search box above?
OPEN NEW SUPPORT ISSUE Open a Support Ticket Online or Update an EXISTING TICKET |
OR | CALL US NOW Call Fix-It Support Now (617) 859-8998 |
|
|
-----------------------SERVICE ALERTS----------------------
NONE
----------------------SERVICE ALERTS----------------------
Have a Support KEY?
LIVE FIX-IT REMOTE CONNECT
and Full Service On-Boarding
"FIX-IT" SUPPORT™ from Boston Commerce, Inc. provided for these products:
"FIX-IT" SUPPORT POLICY:
If you have a support issue, once you let us know, we will FIX IT.
There is no charge for FIX-IT Support.
Support is free in every circumstance. Phone support, remote support, email support, or any other support you may need, for any product published or serviced by Boston Commerce, Inc., is free.
If you have something that does not work, we will fix it fast, and fix it for free. We will strive to beat the Fix-It commitment time we provide and fix the issue even faster than promised.
We go by this simple two-step support philosophy:
1) Identify the problem
2) Fix It
The Boston Commerce, Inc. Mission is, "To delight our customers, and show continued leadership and innovation in the remote check industry, with a focus on integrity, standards, compliance, and value."
Remote support, developer involvement, or complex matters involving account access may involve Level 2 support, or a manager. Level 2 support and managers are available 9:30 AM to 4:30 PM eastern time, except holidays. Level 1 support is available M-F 8:30 AM to 11:30 PM and Saturday 10 AM to 2 PM.
Using Fix-It Support should be a first class, five-star experience. If you are not delighted with your experience, or if you have an issue and it not fixed, please call and ask for a manager.
