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FAQ

Answers to Your Questions:

Error: Invalid import ID generated when I import data from a CheckWriter Legacy database.

If you generate this error:

"Error: Invalid import ID" while trying to import your cw50.mdb file into your CheckWriter CLOUD account, it means your database is corrupted and cannot be deciphered as is by your new CLOUD version.

This is fully covered by support if your account is new. 

Just give us a call at 617-782-8998 and have your CLOUD account number handy.  We can log into your PC and take care of the import for you ...

Here is what we would do:
If you can still open your CheckWriter LEGACY software, log in and export your database to a text file following these directions:
     - Open CheckWriter Legacy and Go to FILE then EXPORT
            

     - From the export menu, select only the fields you need as shown below



The fields shown are the most common.  If you have monthly billing set up, be sure to export the appropriate fields.

- The click EXPORT


Save the file as at TXT file and not a CSV file.  Use the drop down box to change the file type to Text Files (*.txt)  Saving as a csv will decrease your chances of a smooth import.

Once you have a text file export copy your database, called backup.txt or similar, go back to CheckWriter CLOUD and click FILE then IMPORT

 
Be sure to choose TAB and QUOTES and check off SKUP FIRST ROW

Next - Click Show Columns, then import and you should have success.

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COMPLICATION: 
In some cases, users will have split records.  The easy way to get rid of them is to do a search for $0.00 in the amount field.  Isolate all of the $0 imports and go to TABLE MODE.  From here, click the first entry, then scorll down, hold down shift and click the last entry to highlight all of the $0 entries and click DELETE.

This should clean up a split import.

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You can always call CheckWriter Support for this - we can log into your PC and do this for you at no charge if you prefer.  OPEN A TICKET if you want us to call you.