Support Questions and Topics:
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Error!
FAQ
- Intelligent Support System
- CheckWriter Cloud
- CheckWriter Legacy
- BetterCheck Virtual Terminal
- RoutingTool Virtual Terminal
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Technical Support
- How do I import my old data into CheckWriter Cloud?
- Error: Invalid import ID generated when I import data from a CheckWriter Legacy database.
- The check or draft is printing too high or printing too low; or the check is too small or too big.
- How do I recover my password for CheckWriter Cloud?
- CheckWriter (suddenly) prints blank page, jumbled text, or has other printing imperfections.
- Pre-Sale Product Questions
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Other Questions
- What is your phone number?
- What is the fax number?
- What is my Order Status? How do I track my order?
- I do not recognize a charge on my credit card.
- What are your hours of operation?
- Open a Support Ticket, Create a Support Issue.
- I need a W-9 to make a purchase. How do I get a W9 for Boston Commerce, Inc.
- How Do I Renew a Legacy Domain Name Registration?
Answers to Your Questions:
What are your hours of operation?
Call Center Hours: Eastern Time
7 a.m. to 9 pm. Monday - Friday
10 a.m. to 3 p.m. Saturday
Department Hours:
Billing - 8 a.m. to 4 p.m. M-F
Technical Support [upper level] - 8 a.m.to 4 p.m. M-F
Technical Support [level 1] - 8 a.m.to 8 p.m. M-F
Customer Service - 7 a.m. to 9 p.m. M-F
Customer Service Supervisor - 9 a.m. to 5 p.m. M-F
