Support Questions and Topics:
FAQ
Answers to Your Questions:
How do I cancel my BetterCheck Account?
We will be so sorry to see you go!
If there is anything at all we can do to keep you from cancelling, please give us a call and ask for a manager.
To cancel you can go to:
https://www.bettercheck.com/cancellation.html
Then click "Cancel" and fill out the form.
You will not be billed after the date and time of your cancellation submission. After submission, you will get an email confirmation and issue number from our support system. This will be followed by a final cancellation confirmation when the account has been deleted.
If you want to reopen the account in the future, give us a call and reference the prior cancellation and we can waive the setup fees in most cases.
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PLEASE NOTE: Non-payment is not considered cancellation. If your account payment on file is declined, and your account is 'suspended' we will continue to maintain your virtual termianl and your data for at least 61 days. If your payment on file is declined repeatedly, and becomes more than 90 days past due, your account may be terminated and deleted. This will not erase past due fees, and late charges, so if your intent is to cancel, be sure to fill out the cancellation form. Also note, there are no refunds provided on remaining balances in your account.
